Cleaning & facility services
Scheduled and deep cleaning, facility upkeep, controlled consumables and documented quality inspections with agreed KPIs.
Scope and SOPsFacility services, security and technology for your Costa Rica site. One contract. One accountable vendor.
Ultra Servicios y Bienes Raíces delivers integrated facility services, physical security and technology integration for multinationals operating in Costa Rica free-zone parks — 220,000 m² (2.4M sq ft) under contract and 20 years of operations as part of Ultrapark Development Group.
- square meters under contract
- 220,000 m²
- employees
- 250
- years of operations
- 20
Service lines
Three critical services, a single vendor
Each line runs on its own SOPs, KPIs and supervision — and all three roll up into one governance model per site.
Physical security
Licensed officers, continuous supervision, operated access control, emergency protocols and audit-ready reporting.
Operating model
Technology integration
CCTV/VMS, access control, BMS and building automation, corporate AV, structured cabling and networking — with post-sales support under SLA.
Platforms and brands
Sourcing model
Why an integrated vendor
An honest comparison against running three separate vendors. Consolidation is not the answer to everything — it is when operational continuity, auditability and administrative cost drive the decision.
| Criterion | Three separate vendors | One integrated vendor |
|---|---|---|
| Administrative cost | Three contracts, three invoicing streams, three procurement cycles and three vendor reviews per period. | One contract and one invoice; a single vendor-qualification process for headquarters. |
| Operational coordination | Vendor-to-vendor interfaces managed by the client; scope gaps typically surface during incidents. | Interfaces are internal; one account manager answers for the whole site. |
| Incident accountability | Attribution across cleaning, security and technology delays response and dilutes responsibility. | A single point of contractual accountability — no cross-vendor finger-pointing. |
| Data and KPIs | Reports arrive in different formats and periods; consolidation for audits is manual. | A unified KPI dashboard per site and per service line. |
| Technical integration | Possible, but requires agreements between third parties (e.g., guard tours verified against access control). | Native: system-verified guard tours and cleaning frequencies driven by BMS occupancy data. |
| When to keep vendors separate | If corporate policy requires vendor redundancy per category, or a narrowly scoped specialist is mandated, separate sourcing may be the better call. We say so during the site assessment. | |
Footprint
Free-zone parks served
Compliance
Ready for your audit
We operate under verifiable management systems and licenses, with documentation available for headquarters audits.
ISO 9001
Quality management system. [PENDIENTE: certification body and scope]
Private-security license
Authorized by Costa Rica's Ministry of Public Security — resolution 0000000004-2024-RAS, valid through Jan 8, 2029.
Social security & insurance
Payroll current with the CCSS (social security) and INS workers'-compensation coverage.
Blue Flag & Country Brand
Ecological Blue Flag program [PENDIENTE: category and sites] and a current "esencial COSTA RICA" country-brand license.
No-cost site assessment
A technical walkthrough of your facility with a written deliverable: gaps, risks and a proposed operating model across the three lines.